At Booze Biotics, we work closely with our manufacturers to ensure that your orders are shipped directly from their facilities to your designated shipping address. This helps us streamline the shipping process and deliver your products efficiently.
We partner with reputable shipping carriers to deliver your packages safely. The specific carrier utilised for your order may vary depending on factors such as your location and the availability of carrier services in that area.
2 - Shipping Markets
Subject to the below, we ship to Australia, the United States, the United Kingdom and New Zealand only.
Please note, due to circumstances beyond our control, we cannot ship to the country of Spain, or to any Military Base in the United States. We apologise for any inconvenience.
3 - Order Fulfillment
After placing an order with Booze Biotics, please allow 1 to 2 full business days for your order to be processed and prepared before it is handed over to the shipping carrier. During peak seasons or promotional periods, processing times may be slightly longer.
Below delivery times do not include fulfilment.
4 - Delivery Times
Delivery times may vary from 5 to 14 business days from the date of shipment, depending on your location and the shipping carrier’s services.
5 - Shipment Tracking
Once your order is shipped, we will send you a confirmation email with the tracking information. You can use this information to track your package directly through the carrier's website or their designated tracking platform.
We will keep you informed about the progress of your order through email notifications. You will receive updates on order confirmation, shipment, and delivery status.
6 - Shipping Fees
Exact shipping and delivery charges are determined by your location and the package weight.
Please use the shipping calculator at checkout for your specific shipment costs. Please note, each country may impose their own taxes, duties or import fees once the product is to be collected by the purchaser. You will be liable for such taxes, duties or import fees.
7 - Address Accuracy and Changes
It is essential to provide accurate and complete shipping information when placing your order. Booze Biotics is not responsible for delays or undeliverable packages caused by incorrect or incomplete details provided by the customer.
If you need to change the shipping address after placing an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request however changes may not be possible once the order has been processed or shipped.
Clause 8 - Shipping Issues and Support
In the rare event of a lost or significantly delayed package, please email our customer support at orders@boozebiotics.com. We will work closely with the shipping carrier to resolve the issue and ensure you receive your order.
